Terms of Service for Clinics

Last Updated: September 24, 2025

1. Acceptance of Terms

By accessing or using the OperIQ web application or any related services (the "Services"), you ("User" or "Healthcare Provider") agree to be bound by these Terms of Service and by our Privacy Policy. If you do not accept all terms, you must not use the Services.

2. Scope & Intended Use

OperIQ is an AI-powered appointment scheduling tool intended to assist—but not replace—the independent clinical judgment of regulated healthcare professionals. The OperIQ system automates scheduling processes but does not provide medical advice or diagnoses. Healthcare providers remain solely responsible for reviewing all patient interactions, verifying booking accuracy, and determining appropriate medical care protocols.

3. Account Security & Eligibility

Users must safeguard login credentials and are liable for all activity under their accounts, including activity by authorized staff. Our Services are intended for licensed healthcare providers and clinics operating in Canada. You must maintain valid professional licensing throughout your subscription period.

4. License Grant & Restrictions

We grant you a limited, non-exclusive, non-transferable right to access the Services during your subscription. You may not:

• Copy, sublicense, sell, or rent the software
• Reverse-engineer or attempt to access source code
• Bypass security measures
• Perform penetration tests without written consent
• Use the Services in violation of law or to transmit malicious code
• Use the Services for any non-healthcare related purposes

5. Service Levels & Support

OperIQ targets 99% monthly uptime; a report and remediation plan will be provided if this target is missed. Setup and onboarding is completed within 48 hours. Email support is available via support@operiq.ai during business hours (09:00–17:00 ET, Monday–Friday). Initial response goals:

• Severity 1 (Service Down): 4 hours
• Severity 2 (Major Feature Impact): 12 hours
• Severity 3 (Minor Issues): 48 hours

6. Scheduled Downtime & Updates

We may suspend access for maintenance, security emergencies, or if you breach these Terms. You must accept all patches and updates to maintain security and functionality. Planned maintenance will be communicated in advance when possible.

7. Privacy and Security

OperIQ maintains industry-standard administrative, physical, and technical safeguards for all personal or health information provided through the Services. If we confirm any privacy breach, we will:

• Notify you promptly by phone and email
• Investigate the breach thoroughly
• Take immediate steps to mitigate harm
• Provide a detailed incident report

For detailed information about our privacy practices, please review our Privacy Policy.

8. Fees & Payment

You are responsible for informing patients about:

• Any convenience fees that OperIQ may charge for using the booking system
• Free alternative booking methods available to patients
• How patients can schedule appointments without using the OperIQ system

9. Professional Responsibilities

As a healthcare provider using OperIQ, you acknowledge and agree that:

• You maintain ultimate responsibility for all patient care decisions
• You will review and verify all appointment bookings for appropriateness
• You must verify all patient information collected by the OperIQ booking system - The AI system may make errors in collecting, processing, or interpreting patient information, and you are responsible for confirming accuracy before providing care
• You remain subject to all applicable healthcare regulations and professional standards
• You will maintain appropriate professional liability insurance
• Patient confidentiality and data protection remain your responsibility

10. Intellectual Property Rights

OperIQ and its licensors retain all IP rights in the Services; only the limited license above is granted. Suggestions or feedback you provide may be used by OperIQ without restriction, and related IP rights are assigned to OperIQ.

11. User Data

You retain ownership of your patient data but grant OperIQ a worldwide, royalty-free right to process it to operate and improve the Services. Aggregated or de-identified data may be used for analytics and service improvement. All data processing complies with applicable privacy legislation.

12. No Warranties

The Services are provided "as is" and "as available," without any express or implied warranties, including merchantability, non-infringement, or fitness for a particular purpose. OperIQ does not warrant that the Services will meet your specific clinical needs or be error-free.

13. Limitation of Liability

OperIQ's booking system is provided "as is" without warranties. We are not liable for any issues related to:

• Your medical care, diagnoses, or treatment
• Appointment scheduling conflicts or missed appointments
• Errors made by the AI software, including incorrect scheduling, data processing mistakes, or system malfunctions
• Any consequences resulting from software errors or technical failures
• Incorrect information processing or patient identification issues
• System downtime or unavailability

Healthcare providers remain solely responsible for all aspects of patient medical care and for verifying all appointment details and patient information collected by the system.

14. Indemnification

You will indemnify and hold harmless OperIQ and its affiliates against any third-party claims arising from:

• Your use of the Services
• Access obtained through your account
• Your breach of these Terms
• Your provision of medical care to patients
• Your violation of applicable healthcare regulations

15. Term & Termination

Subscriptions are perpetual until either party terminates the subscription. Either party may terminate the subscription at any time with written notice. It may take up to 7 days to deactivate a subscription upon notification. OperIQ may terminate immediately for material breach after 30 days' notice. Upon termination:

• You must cease use and delete all copies of the software
• Return or securely destroy any confidential information
• Patient data will be handled according to our data retention policy

16. Logo & Publicity

OperIQ may use your name and logo in public marketing to identify you as a customer; reciprocally, you may identify OperIQ as your service provider. Either party may opt out of this arrangement with written notice.

17. Confidentiality

Each party must protect the other's confidential information and may disclose it only to personnel or advisers with a need to know, or as required by law. Patient information remains subject to healthcare confidentiality requirements.

18. Compliance & Regulatory Requirements

You are responsible for ensuring your use of OperIQ complies with all applicable healthcare regulations, including but not limited to provincial health information privacy laws, professional college requirements, and clinic policies.

19. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada, and you consent to the exclusive jurisdiction of the courts of Ottawa, Ontario.

20. Changes to Terms

We may update these Terms from time to time. Material changes will be posted on this page or communicated via the Services. Continued use after the effective date constitutes acceptance.

21. Contact